Children's Gowns & Adult Standard Size Pieces

For children's formal gowns and adult standard size pieces, returns and exchanges are accepted.

To initiate a return, select 'arrange a return' on the home page and follow the instructions that are sent to you within 14 days of receipt of the gown.

As long as the item is unworn (with the exception of trying on,) undamaged and returned with the original dress cover, together with the hanger, a refund will be issued to the original payment method used when making your purchase, unless the deposit payment service has been used, in which case the deposit is non refundable.

Custom Made Gowns

Each custom design and made gown is customised to order, so unless there is a fault with the item I cannot accept returns or exchanges. All gowns are photographed thoroughly before sending.

If there is a fault with your item; after inspection of the return, I will only replace the item once.

For adult gowns, it is recommended that you have your measurements taken by a professional tailor or seamstress. 

It is possible, however taking into account the rate of growth, particularly in young children, it is not recommended. 

• Children's gowns take approximately 10-15 days to make.
• Adult gowns take approximately 21-28 days to make.

These are approximate guides that may change depending on the time of year.

I only use carriers such as Royal Mail, DHL, FEDEX, UPS, USPS etc and shipping usually takes between 5-15 days dependent on location and customs.

I use the fastest shipping available. If you require a gown urgently, please contact me with your dates and requirements before placing an order.

Absolutely. Unless you have selected our Concierge Service, once your gown is ready I will contact you to determine whether you would like it shipped or whether you would prefer to collect it. If you choose to collect and your gown is over £500, you can benefit from having your measurements taken should you require an alteration.

Yes, all gowns are provided with a tracking number.

I offer free returns for UK customers only. International clients are return postage costs. Please use the 'arrange a return' form before you instigate a return.

Certainly. The cost of the gown includes one round of in-house only alterations for all gowns over £500, which covers adjustments to make it shorter or more fitted. Please keep in mind that while I can make the gown smaller, I cannot make it larger. If any alterations are needed and unless collecting, or using our Concierge Service, the buyer will be responsible for the return shipping costs, but I will cover the cost of shipping it back to you after the alterations are complete at no additional charge.

This service is not available on sale items or during sale periods.

Third party alterations are not included and I cannot take responsibility for any alterations that have been made outside of this agreement.

Once a gown has been altered, it's important for you to note that if I've adhered to the mutually agreed-upon specifications, the gown cannot be declined. Additionally, as the gown will have been custom-made to meet your specific measurements, standard consumer laws don't apply. Consequently, unless the garment is defective or doesn't match your initial order, you do not have the right to return the product due to a change of heart.